Johnson Optometric Reviews

Did you have a memorable experience at one of our eye care locations? We welcome feedback and would like to hear about your experience. Please write a review below and share your story. 

98%
of patients would refer Johnson Optometric Associates to family or friends.
Friendly & Attentive Staff
Ease of Scheduling
Quality of Eye Exam
Eyewear Selection
Overall Experience
Based on 827 respondents.
Write a Review
Dr. Andrew May
August 15, 2014
By Rhonda Whitley

The staff in the office are so friendly. No one is rushing you out of the office. All the staff is so personable. Dr. May is so nice and he takes his time with you. I travel a long distance to come to this office. It is well worth it!

Excellent services
August 15, 2014
By Mike Crowley

My family and I are now loyal customers. Dr. Martin dedication and true interest in his patients is the reason my family and I will remain as patients.

New patient
August 12, 2014
By S. Oliver

I recently relocated to Fuquay and a friend recommended this practice. The office staff was very friendly and helpful. The appointment started on time. Dr. Martin was very knowledgeable and personable. The exam was very thorough. Stacey helped me find a pair of glasses very quickly and efficiently (the best experience I have ever had in picking out a pair of glasses). She asked me what I liked, then found about 8 pairs to match my description, and we found the perfect ones. I did not have to spend time looking at the many samples! I highly recommend this practice. I will return next year for my annual checkup.

No Response To Voice Message after two weeks
August 11, 2014
By Nick Dormer

New Patient Appointment was with Dr. Martin on July 25, 2014. Overall I would say the appointment itself went very well. Dr. Martin took the time to discuss his background and how he approaches things with regards to his patients. He and his assistant were professional and courteous, and the front desk staff were very friendly and inviting upon arrival.

Since this office does not offer the same brand of contacts I have been wearing for many years, Dr. Martin understood my concern with changing. He explained the various types of contacts that could be substituted for what I currently wear. He even gave me a pair to take home and try for a couple of weeks before ordering a full set.

With that said, I was disappointed in the fact that same evening of my appointment, after my dilation had subsided, I had a problem with one of the new contacts. It appeared either I was given two right side contacts or simply the incorrect prescription because after inserting the contact, my sight wouldn’t come into focus. I left a voicemail regarding my issue and to please have someone call me. Now just over two weeks later I have yet to receive a return phone call from the office.

Hi Nick Dormer
There was an error with our messaging system. This issue has been addressed. Thank you for bringing this to our attention. We hope to better serve you in the future.
By Johnson Optometric
Trust and Proficiency
August 07, 2014
By Mary 'Susan' P. Woodlief

Although I live in North Raleigh, I continue traveling to Garner to ‘see’ Dr. Hartman for my annual eye examinations or as needed. Dr. Hartman has been my doctor for more than a decade. WIthout exception, I always feel that I receive a thorough exam using current technology and that Dr. Hartman is exceedingly knowledgeable. I feel comfortable asking questions to which I receive answers that I completely understand.

1st visit
August 06, 2014
By Graham

This being my first visit, I was very pleased. The wait was short and the staff acted in a timely manner. Dr. Martin was very kind and helpful in explaining everything including options for contacts. I would recommend Johnson optometric to anyone.

1st visit
August 05, 2014
By Kathy Pearson

We recently moved to the area from Pennsylvania. I had my first visit at Johnson Optometric last week. Dr. Hartman was recommended to me my our daughter. I found him to be very professional and personable. He took time to explain everything to me. He also listened to my concern about an eye specialist for my mother who also is new to the area. She has an eye condition which requires a specific specialist. He gave me several recommendations. The assistant who did my initial exam was also very professional and pleasant to talk with. I also had a very good experience using the optical department. everyone was pleasant and helpful.

First appointment
July 30, 2014
By Angeline Chereski

This was my first appointment with Johnson Optometric. I was very pleased with my experience. I found them to be timely and attentive. The assistant who ran me through much of my exam testing before I was seen by Dr Hammond was great. Dr Hammond was wonderful and explained everything. I would recommend this office and Dr Hammond to anyone seeking eye care

The lady who assisted me with choosing frames was very helpful. She was able to select several pairs she thought would be a good fit. I was able to pick a pair from this selection that I loved and did not need to keep looking around, getting overwhelmed with all the choices.

Check out was simple but I was not asked if I wanted to order my contacts. Maybe that information is not on the paperwork she receives and she did not know I needed them.. I did inquire on the contacts but I felt the price was a bit high so told her I wanted to check prices on line and would call back if I needed to order them. I was able to find my contacts for $22.00 less per box and get a rebate for $10.00 on ordering 4 boxes.

Angie

Annual Eye Exam
July 24, 2014
By Penny Tillotson

Been a patient for a long time. Love the doctors. In the past few years I have become very frustrated at the amount of time I spend at the appointment. This time it was 2 hours and I drove from Raleigh. I feel like it has become impersonal and that it’s more about how many patients can be “processed” versus really caring about people. I heard one lady say that she had been there 3 hours and 1 guy there before me was sleeping on the couch when I left. This time it was a zoo in the equipment room with patients waiting in the hall for their turn at the equipment and there were 6 of us at once. I understand delegation, but I am concerned about the training of the technicians/assistants and the level of work that they perform, especially they glaucoma testing. Where are their certifications on the wall like you see in other professional services?
I am a loyal patient and appreciate the care I have received, but big is not always better. Our time is valuable too.

Hi Penny Tillotson
Thank you for taking the time to post a review of your recent visit. Our goal is to perform a very comprehensive eye examination in approximately one hour. That gives the front desk staff 15-20 minutes to check in the patient, verify their insurance benefits, and prepare any necessary paperwork needed for their exam. The doctor's assistant usually needs 15-25 minutes to take a history, perform pre-testing, and dilation (if necessary). Our technicians have been highly trained and typically perform 1000-1500 glaucoma test per year. The doctor will need 15-20 minutes to review the data collected and perform the remainder of the eye examination, and if indicated, to order and review any special tests that are needed. Unfortunately, some patients require more time, or we have emergencies, and we get behind schedule. We try very hard to keep on schedule and are mindful of the time our patients spend in our office. We are continually looking for ways to help efficiency without decreasing our standard of care. A review of your timeline on our computer showed your exam was at 11:00, the technician started your pre-testing at 11:20 and finished at 11:42, the doctor spent 28 minutes with his evaluation, which started at 11:52 and finished at 12:24. The remainder of your time was spent in our optical area and checking out. We have been blessed with a busy practice and many loyal patients like yourself, so we appreciate the feedback and will use it to enhance our patient satisfaction.
By Johnson Optometric
Great Care
July 23, 2014
By Deborah Boley

I have worn glasses since I was eighteen months old so I have visited many eye doctors over the years. I am very pleased with the professionalism and care shown by the staff at Johnson Optometric. Dr. May is very personable and thorough. He explains the results and makes sure you understand his recommendations. The staff in the lab are very thorough and quite talented. I always appreciate their expertise. One of the most important things is they value your time. Appointments are on time for which I am very appreciative.