My family has been going to this office for many years. 4 out of 5 family members wear glasses and or contacts, so we have literally spent thousands of dollars here. All has been well until the last 4 visits (last couple of years) . The last 4 times I have had trouble with the staff interpretting my insurance, resulting in either overpaying or having to jump through hoops to get the correct price. The last visit, my wife took my son for contacts and glasses and they overcharged us $234! They acted like it was only $20. Some were helpful others in the office were NOT.(I think her name is Lara) is rude, loud, and uncaring. They finally voided the charge, but it took almost a week before the money was out back into my account. I have overheard (will waiting on appts.) some of the staff (including Lara) talk unprofessionally about patients after the leave. I have wondered what they say about me when I leave. The Doctors here are really good and I hate to take my business elsewhere, but the doctors are only a piece of the service. Its a shame. Naver going back.
Hi Timothy Blankenship
Mr. Blankenship,
We apologize for the inconvenience concerning the overcharge with your glasses purchase. The mistake in your charges was not intentional but due to our front desk person not being aware of your insurance material benefits for glasses. This has been corrected. I was informed that a refund was applied to your debit card within minutes of when it was discovered. My understanding is that your bank's policy when using a debit card is not to refund the credit to your account for 2-3 business days. I appreciate your family's support of our practice over the years.
Dr. Rick L. Hartman
Vice President, Johnson Optometric Associates, PA
By Johnson Optometric
